Privacy policy

VASKE Exterior Services (vaske.com.au) provides exterior cleaning across Newcastle and the Hunter Valley, NSW.

For privacy questions, email info@vaske.com.au or call 0431 295 046.

When you call, text, email, book online or request a quote, we collect details you give us such as your name, phone number, email address, property address and job notes.

We use that information to respond, quote, schedule work, invoice and follow up on your job.

Our website uses analytics tools to understand which pages and campaigns bring enquiries. That helps us spend on advertising more sensibly and improve the site.

These tools may set cookies or similar identifiers in your browser. Providers we use can include PostHog (product analytics on vaske.com.au), Google Analytics and Meta (Facebook) Pixel when configured.

Analytics data can include pages viewed, button clicks, referral source, device and browser type, and approximate location from your IP address. We do not use analytics to make automated decisions about you.

We use analytics to measure enquiries, bookings and quote requests, to see whether ads and gift-card campaigns are working, and to fix problems on the site.

We do not sell your personal information.

When you first visit, a short notice explains that we use analytics. You can opt out at any time using the Opt out control on that notice, or by clearing site data for vaske.com.au in your browser settings.

If you opt out, we stop sending analytics events from your browser. The site still works the same for bookings and quotes.

You can also limit tracking through your browser's cookie settings or industry opt-out tools offered by Google and Meta.

Our team uses the VASKE app on iPhone and iPad to run jobs. The app is only for VASKE staff, and we create every account. There is no public sign-up.

The app stores each staff member's name, email address and role, the jobs they work on, and the job photos, videos and customer signatures they take. These are kept with the job record in our business systems.

With the staff member's permission, the app shares their phone's location with our office only while they are on shift, from when they tap Start day until they tap End day or sign out. If they forget, the shift ends automatically after their last job or in the evening. We use it for booking and arrival times, to check on staff working alone, and to confirm jobs were done. The app does not record location off shift.

While a shift is open, the app notices when the staff member arrives at a booked job and records the arrival time against the job. We store location updates (position, direction and time) against the staff member's account and shift, and delete them after 90 days. We keep shift start and end times, but remove the location from those records after 90 days.

The app uses the camera and microphone only when staff take job photos or videos, and Face ID or Touch ID only if a staff member turns it on to unlock the app. Face ID and Touch ID data stays on the device.

We use PostHog to understand how the app is used, such as which screens are opened and when jobs are started or finished. These records are linked to the staff member's account and do not include customer names, phone numbers, email addresses or street addresses.

Push notifications tell staff about new jobs, enquiries, arrival times and safety check-ins. To send them, we store a notification identifier for the staff member's device, and the notification can include the customer's name and job address, which passes through our push notification provider. Staff can turn notifications off in their device settings.

Job and enquiry records are stored in our business systems (including cloud services we use to run quotes, bookings and operations).

We keep information only as long as needed for the job, our records, tax and insurance obligations, or as required by law.

We share information with service providers who help us run the business, such as hosting, email, SMS (Twilio), push notifications, payments, maps and analytics. They use it only to provide their service to us, and their terms with us require them to protect it to the same standard as this policy.

We may disclose information if required by law or to protect our rights, staff or customers.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can ask for access to personal information we hold about you and request correction if it is wrong.

To ask us to delete your personal information, email info@vaske.com.au. We will delete it unless we need to keep a record for tax, insurance or other legal reasons, and we will tell you what we keep and why.

Staff can stop location sharing at any time by ending their shift or signing out, or in their device's location settings for the VASKE app.

If you have a complaint, contact us first at info@vaske.com.au. If we cannot resolve it, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The date at the top of this page shows when it was last revised.